TELKOM IS THE WORST SERVICE PROVIDER EVER

Even one star is too much for Telkom. I've had consistent terrible service for the past three years. The only reason I'm still with Telkom is because i'm waiting for fibre to be installed in my area so that i can cancel all Telkom services. At the moment i've had no internet for three days, yet Telkom is saying its only been off since yesterday. As if the person using the internet doesn't know when it's working or not. To date, nothing has been done to find out why my internet is down - yet again and consistently at least every two months it goes down. Yet no technician has been able to find out why this is. I even changed my modem on their advice, I changed my wiring on their advice, still same problem. So what now - no internet at home, young children who aren't able to be kept busy using youtube or whatever and I"m having to pay more money for additional data because a service I pay for doesn't work. It doesn't help that i'm told that I'll be refunded for the days/weeks I don't have service. I'd rather have a working internet service than a refund.