Telkom is the worst service provider EVER!!

According to the last communication Celiwe from the social media department in Telkom asked for me to submit our invoice for December to her in order to adjust the bill due to no service on our account for a month. The invoice was submitted to Celiwe right after being received, which was mid December.. To date we have received no feedback and guess what... Services have been suspended as well. Today a payment of R400 was made just to restore the service .. God forbid there is an emergency .. Telkom needs to buck up on their services. This is one service provider I will definitely NOT refer anyone to.