Telkom is the worst service provider

Telkom is a hellish company to do business with. I have a contract that I pay close to R1000 for and you can only imagine my pain when I have to call endlessly to receive service. On the 27th of Sep I made a manual payment on the Telkom app and by the 30th I got debited but the debit order bounced. Now the statement for October showed a balance of R0 which I knew to be an error however I was not able to make a manual payment on the app due to the balance showing 0, and I also did not get debitted on the end of the month. Normally when I have a similar issue with my vodacom account (which I also pay close to R1000) I am quick to call they call center to assistance because I know voadcom's call centre agents are respectful and helpful but dealing with Telkom and their call center agents is a hell and nightmare experience and here's why: 1. They lie constantly. I called 5 different call center agents to unblock my account and was told 5 different stories with each getting more and more ridiculous, 2. When I question them about why I am being told 5 different things, the call center agents are brazen enough to tell me that the previous agent **** and that they have been trained to only say one thing and that they don't know anything about what the previous agent said 3. They know they have access to multiple ways to assist the client however they insist on parroting one sentence over and over without trying to be helpful at all

Having being debited the outstanding amount for Oct and Nov on the 27th of Nov I am still without service 4 days later and their call centre agents can't see the payment reflecting, I have sent the proof of payment and bank statement to them and I am furious at this point because I keep calling in and getting told different stories with no end in sight to this nightmare https://web.facebook.com/groups/***/?_rdc=1&_rdr https://www.complaintsboard.com/telkom-sa-soc-b119777 Here are other complaints not addressed by Telkom