Telkom is the worst service provider, and they treat their customers as though they are doing them a favour.

Sometime in April I made an insurance claim on my lost device and Telkom replaced it with a refurbished phone. I inspected the insurance document and nothing on it state that Telkom can replace a device with a refurbished phone, I called their customer contact centre, they also confirmed this. To this day Telkom has not resolved my query, instead they wanted to know how I became aware that the phone is not new, it has google saved passwords and I was able to access someone's Facebook account. Took pictures and send them to Telkom they did nothing about it. Instead, I was ordered to factory restore the phone. Their communication is not even aligned, they came to collect the device, someone called to inform me that a new device was ordered, and I will receive it within two weeks, to my surprise I came home one day the same device was delivered. To date they are making a follow up with their supplier. Telkom had a prime video promotion for three months, after which I would be able to cancel if I wanted to cancel the service. Telkom online does not have the option to cancel prime video, went to a shop at Maponya Mall, and the staff there told me there is no option to cancel prime video and they always inform clients not to subscribe as they will not be able to cancel.