Telkom is the worst Service Provider!!!!!!!!!!!!!! Absolute shocking customer service!!!!

Last week Wednesday morning (15th Feb 2023) I received a message, stating my mobile account has been suspended. After 3 attempts I finally got through to an agent at the call centre. I asked why my account has been suspended, and the person said that I owed R 2,52 on a previous account of about a year and a half ago (Firstly I do not have an old account, I've had the same account for the last 4 years).

They did not notify my or informed me in the last year and a half of any outstanding amounts. So I was unaware of any outstanding debt. I've never received any invoice or statement stating that I owe them R 2,52, yet they went on and suspended my account. They couldn't provide me with any statement when I asked the agent. They provided me with a reference number (6 hours later after the call) and bank details. I made an immediate eft payment of R 2,52 (incurring additional fees for the immediate payment on my account). The agent mentioned that my service will automatically be re-activated within 48 hours.

On Friday (17th Feb 2023) my account was still not activated. Since then I have made 11 calls to the call centre as well as a visit to the Telkom mobile shop in Menlyn (Pretoria). Every single time a person tells my that they have logged a follow up (provided me with a reference number) and said my account will be activated in 48 hours). Every time I phone them and provide the previous case number, the person tells me, that case number is empty and nothing was sent through.

One can also not talk to any manager, line manager or any person per authority. It is the worst Customer service setup I have ever encountered.

It has been 8 days now without success. I am still without any service, and no help from Telkom. I have taken this problem to Twitter (Where Telkom said one should lay complaints), yet the Twitter account also keeps repeating the same old statement, they will follow up and it will be activated. Yet no activation yet.

I am losing business, losing time in traffic, losing money on business due to the incompetence of Telkom.

Telkom is the worst Service Provider in South Africa (Possibly the worst in the world). Truly the most shocking service I have received.

They are so quick to suspend my account without even notifying me about outstanding debt, however after 8 days they still haven't re-activated my account.

I want to know how the CEO and COO can be proud of such a business! While they are making money, customers like me are losing money in business.

Terrible and shocking service! Incompetence, lack of skills, lack of communication, lack of basic human principles!!!!