Telkom is the Worst Service Provider

Since the 11th of May, we have been reporting our DSL connection as not working. As a school, we are expected to provide tuition online - which clearly can't happen now as we have no Internet connection. After countless phone calls & online chats to telkom, we were simply informed that the reason for the uphold is listed as "COVID-19". This is completely unacceptable! How is a school expected to function with service like this from Telkom? Yet we are billed every month! After asking 3 times why the problem has not been addresed, I simply got the same respone : Thank you Johann escalation is stll in progress and i have added a note and requetsed for you to be updated. So much for personal assistance. The reference No. and Escilation no are 29CTK11020 & 43758.