1 reviews | Active since Apr 2018
Telkom is the worst service provider
Telkom is probably one of the worst service providers. We signed a contract for an ADSL line on 18 March. We were told that the installation would take place in 7-21 working days. On 20 March we got an sms saying that the line will be installed on 23 March. I had to take time off work for them to come do the installation- they were a no show. I phoned every single day and they just told me that the contract is still being processed, and I wanted to know how that is possible if I already got an sms with an installation date- they could not answer me. 2 Weeks ago, I phoned and then the lady told me the line would be installed in that week and I will receive the sms shortly-but still nothing. I kept on calling every single day, but they had a different story everytime. Eventually, on 17 April I finally got a date saying that the line will be installed on Friday, the 20th of April(22 working days after I signed the contract)- so I had to take time off work again and still they were a no show. I explained so nicely that I really need the line to start studying and they reassured me everytime that I would have the installation done on time. I have spent more than R300 airtime phoning every single day to find out what is going on, and taken 2 days unpaid leave for nothing. On Monday, I am going to cancel the contract.
If anyone knows of any other service providers for ADSL lines, please let me know.
