Telkom is the worst service provider

I run a business and on Thursday 22nd I reported my line not working they said they would send out a technician, we kept calling everyday at least two or three times a day finding out whats happening. My business solely relies on clients calling to make bookings. Then yesterday 27th I called again, they said that they thought it was the ADSL line that was faulty... We have been calling everyday two or three times a day telling them that the phone line is down. Then the guy tells me he is going to escalate for tomorrow being today 28th but still no technician. When I called them again today, one lady tells me the phone will be sorted out on the 30th then I phone again and they tell me that its going to be sorted out on the 6th November. How can a business survive for 16 days without a line. I WILL SHORTLY BE MOVING TO NEOTEL. TELKOM IS THE WORST AND I WILL DEFINATELY TELL PEOPLE TO GO TO NEOTEL