Telkom is the worst service provider

The worst service provider. My debit order goes off every month successfully. December they tried to debit my account on the 23th which i have not agreed to. The debit order was done again on the 30th successfully. I had a debit order go off on the 25th of Jan 2025 successfully. My account is suspended and I have been calling and asking for this to be sorted as from the 10th of January every time i call i get an apology and I'm promised that it is now resolved