Telkom is the worst service provider!!!

I ordered a DSL line but due to a copper problem was offered a fixed line look alike. The phone and SIM was delivered on 7 Sept 2015 but I was unable to connect. Eventually I established that the line was suspended as it was still on the previous owner's name. When I asked how they could give me a suspended line, I was told it happens!! Today is 14 Sept and I still have no internet connection - up to this moment I spent just under 9 hours speaking to the call centre being blatantly disconnected when they couldn't help, shoved from one dept to another or just thrown back into the que without explanation or warning. I am so fed up and at this stage want them to collect their products and just get out! Their advertised products are good but their customer service fails miserably!!!!