WW
Wynn W
1 reviews | Active since Oct 2020
25 Oct 2020, 08:34
Telkom is the worst service provided
You guys are the worst and your agents at your call Centre doesn't know the proper processes. You guys suspended my line yet you debit me every month, no communication to say it's in arreas, because you guys debited wrong,no statements nothing! . I went to pay the balance without hesitation Thursday, early morning and corrected the debit. I never went off, but this is how you treat customers? I'm waiting and it's Sunday. How am I suppose to work? Who is going to pay for these days that my line has been off? Not once have I ever been in arrears. I can't wait to cancel with you guys and I will never recommend your services to anyone. Pathetic company!!!!!
Helpful (0)
Replies (1)0
Replies (1)WW
Wynn W's updateReviewer Update
26 Oct 2020, 19:34Still no help and that means I have to pay.... Today I called the call Centre as my wifi is still off since Thursday. Sinazo tells me I'm still in arrears which is a whole new story, yet your colleague gave me the amount to pay plus I paid more. She needs more training becuase she has no idea what's she is doing. I called again then Wendy assisted me and was helpful yet still not unlocked. I called again and they advised it's unlocked,yet it wasn't. I called again then went to technical and zinhle with a attitude becuase it's home time has no way of speaking. Her services is pathetic, due you not know that if you loose clients you loose jobs. I'm sitting without wifi since Thursday and you still want me to pay for these days. You treat customers horrible and I will make sure word of mouth spreads to never use yout services. You guys don't even respond. And tell Moses I'm still waiting on my call mr team leader.
WW
Wynn W's update26 Oct 2020, 19:34
Reviewer Update
Still no help and that means I have to pay.... Today I called the call Centre as my wifi is still off since Thursday. Sinazo tells me I'm still in arrears which is a whole new story, yet your colleague gave me the amount to pay plus I paid more. She needs more training becuase she has no idea what's she is doing. I called again then Wendy assisted me and was helpful yet still not unlocked. I called again and they advised it's unlocked,yet it wasn't. I called again then went to technical and zinhle with a attitude becuase it's home time has no way of speaking. Her services is pathetic, due you not know that if you loose clients you loose jobs. I'm sitting without wifi since Thursday and you still want me to pay for these days. You treat customers horrible and I will make sure word of mouth spreads to never use yout services. You guys don't even respond. And tell Moses I'm still waiting on my call mr team leader.