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Nayashen N
1 reviews | Active since Jun 2017
05 Dec 2017, 11:48
Telkom is the worst on customer service!!!
I app**** for a mobile contract online i was advised that i would be contacted within 48 hours. It is now more than 2 weeks later and no one has contacted me. I visited 3 Telkom branches and was turned away as they don't deal with online applications and could NOT OFFER me any help. I repeatedly called the contact center and held on for more than 30 minutes each time (costing me well over R200 airtime) and no one answers.
From all the service providers i have dealt with Telkom is by far the WORST i have had the misfortune of dealing with.
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Nayashen N's updateReviewer Update
19 Dec 2017, 09:40Good day
Well yet again Telkom impresses me with how TERRIBLE your service delivery can get!!!! Someone did contact me as per above and took down my details (without even feeling the need to apologize for your companies disgusting service) and told me I would receive my device in 7 to 10 days. To no surprise nothing was received. I contacted your call center yesterday and was advised that the consultant that contacted me did not send my contract through for processing. The call center consultant was quite adamant that it was not her fault and i mustn't be upset at her.....really this is how you train your staff to deal with an upset client????? To add further insult to injury i asked the agent to put me through to her supervisor and she dropped the call on me. Im really appalled at your level of service and would like to cancel my application with you. I will not become a client of a company that has no care for their customers!!!!!
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Nayashen N's update19 Dec 2017, 09:40
Reviewer Update
Good day
Well yet again Telkom impresses me with how TERRIBLE your service delivery can get!!!! Someone did contact me as per above and took down my details (without even feeling the need to apologize for your companies disgusting service) and told me I would receive my device in 7 to 10 days. To no surprise nothing was received. I contacted your call center yesterday and was advised that the consultant that contacted me did not send my contract through for processing. The call center consultant was quite adamant that it was not her fault and i mustn't be upset at her.....really this is how you train your staff to deal with an upset client????? To add further insult to injury i asked the agent to put me through to her supervisor and she dropped the call on me. Im really appalled at your level of service and would like to cancel my application with you. I will not become a client of a company that has no care for their customers!!!!!