TELKOM IS THE WORST OF THE WORST

TELKOM IS THE WORST OF THE WORST On 3 July i requested an upgrade from 4Mbps to 10 Mbps. Order: 264 ******* This was never actioned and I was never notified that the order didn’t go through, only on following up was I told that the order didn’t go through because my area does not support 10 Mbps. Incident 344 **** was logged to cancel the order, which was never done. Incident 353 **** was logged (24/08/2018) again to cancel the order which is still pending. I wanted the order cancelled because I still want to upgrade to 8Mpbs that I was advised by Telkom that is supported by my area.

Case 246 ****, to make matters worse I am being billed for 10 Mbps that I never got. (28/08/2018) These issues are more than 2 months old but still nothing has been done. Every time I call Telkom I am told the same thing “Your incident is sitting with IT” X 1 000 000 “It will be escalated”, WHAT A JOKE… HE! HE! HE! HE! HE! To add salt to the wound, my internet has been offline for almost a 3 weeks now. Incident: 245 *****. HE! HE! HE! HE! Even when my internet was still up and running month after I would experience performance issues constantly. Honestly please tell me why should I still be using Telkom as my ISP?

HE! HE! HE! HE! so now I have 5 incidents logged against Telkom and nothing has been done Very frustrated.