TELKOM IS THE WORST NETWORK PROVIDER, PLEASE DON'T EVER DEAL WITH THEM

On the 24/06/2018 I visited Telkom Chatsworth Center and was assisted by a consultant named Nikyla who informed me that I should wait before I do my upgrade as I would have to pay an upgrade fee off R150 0 she then took down my details and gave her number to me. On the 30/06/2018 I proceeded to do my upgrade, I took out the Huawei p20 lite on a free me 1gb with 30 gb of data for the first 3 months . I have the device on hand and it works perfectly however I have not received any of my benefits (30 gb of promotional data).

I have called in to telkom mobile contacts center on the 03/07/2018 and spoke to an agent named Thabo Case number ********** 1, the agent said that he has logged the issue and it would be resolved within 72 hours he told me that I would definitely receive my data as promised(which never happen) . On the 07/07/2018 I visited telkom mobile Chatsworth Center I explained everything to the manager who told me that she also had the same problem and is unable to assist me as I would have to call center and re-log the issue.

On the 08/07/2018 I called telkom mobile contact centers and spoke to an agent named Zinhle I re-logged the issue and she also told me that by the 11/07/2018 at 13.15pm my issue will be resolved and I would receive all benifits.

This is the worst service I have experienced in my life and I am very disappointed by how telkom treated me after I have given them business for the past 5 years.

I WOULD NEVER RECOMMEND TELKOM MOBILE TO ANYONE AND I AM CURRENTLY TRYING TO CANCEL MY CONTACT, AND I AM ALSO UNABLE TO DO THAT.