Telkom is the worst network, no customer service

Worst service ever, i have been on the receiving end of the rudest, most disrepectful and no customer care staff you can ever imagine.

I called in and upgrade my line on the 18th with a Joshua Du Plessis and asked that the phone be delivered t my work address, he had it delivered it to my work address. I then tried to have it delivered to my work address and had issues with that, tride to cancel the upgrade and Joshua Du Plessis apparently is the only one who can cancel.

I have literally between the retentions department, sales and the order follow up department spoke to 20 people, each person giving me a different story and i lost my temper a few times, as one told me he is refusing to take my ID number, the others had attitudes.

I have asked to speak to Management, no one calls back.

I have tried to cancel the line and move to prepaid and I kept being promised that they will sort my query and nothing.

Aparently only Joshua Du Plessis has the power in the entire Telkom to cancel and upgrade?

So i asked what happens if he dies? I was told, they are not sure what the procedure is. Really??????

Its like the mafia and the managment is the Dons, untouchable. I have been googling complaints and have found nothing.

Don't waste your time Telkom is the worst network and I will be cancelling all 4 my lines with them.