JL
Jade L

1 reviews | Active since Mar 2017

23 Aug 2017, 14:15

TELKOM IS THE WORST NETWORK EVER WITH VERY BAD SERVICE!!!

I moved 3 months ago and requested telkom to move my line to no avail, after numerous calls to the call center, I found out my order was cancelled for what reason I still do not know, anyway finally after a month and a half a technician came to install my line and setup my adsl so I can have my wifi back but the technician came back saying there was a problem with the underground cables and that needed to be fixed first and he doesn't know how long it's going to take, so after a few more days I phoned telkom customer care to find out the progress and was told that a technician was coming back out on a certain day it was 4 days from when I phoned, anyway that day came and went with no technician so I called the customer care again to be told that they are still working on the cables and it's when open serve and telkom wait for feedback from them there is nothing they can do till then, so it's been another month and a half wait for them to fix the cables and install my line etc but still nothing, so in the interim I have been paying for 3 months for a service I don't have!!! I tried canceling my line etc as it's not a contract but month to month, so I filled in the form and sent it off in June twice and still no one has gotten back to me, I sent the same form off a couple of days ago and again I have heard nothing! Every time you phone the customer care I get told a different story and sometimes they tell you things that you want to hear but then nothing happens! Telkom is the worst network ever with very bad service, they can take your money but yet never provide you with the service you are paying for which I see as *****ing and I will now be going to my lawyer to see what can be done to sort out this mess with Telkom and then cancel all ties with Telkom for good and I will be sure to not recommend them to my friends or family or anyone for that matter!!! ********** 00A

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