TELKOM IS THE WORST NETWORK EVER

I contacted Telkom in Jan 2022 to advise I was unable to pay my subscription for my Wi-Fi deal and was told i will be disconnected, i understood and said okay i will get double debited end of FEB, to my dismay i was charged an extra R204 for unpaid debit leave alone the extra charges on my bank acc. Now i changed debit dates and Telkom decides to debit me on the 18th instead of 25th leaving me with a -R1290 in my account, I contacted Telkom collections and they said they have no record of me, I called Telkom to hear bull**** stories. Worst experience ever. Now when I get paid I have to cover all this money yet arrangements were made and despite collections saying they have no record of me, How can telkom customer care say Collections can debit randomly????????? Who fits the unpaid debit charges?