Telkom is the worst mobile service provider

I tried to do a SIM swap since the 18 September 2020 but the lady behind the desk said she can't because my account is outstanding of +-R4000. My account is a debit order so I told her that was impossible. I was advised to open a ***** case to which I did.

2 months almost 3 now telkom still can't assist me. I am a highly irrate telkom customer and I have asked the call center agents many times to let me speak to a team leader or to let one contact me not once has anyone contacted me.

Among the many troubles this has caused me, missing a job opportunity isn't even the worst one. My cat has been missing for almost 2 weeks now and I don't have access to the cell number on his collar. The only thing I ever get told is, I am escalating it and you'll receive a call. I don't hear from telkom unless I call them or when they send me my statement.