Telkom IS THE WORST ISP I HAVE EVER COME ACROSS!!!

The worse first experience with Telkom EVER! FIRST TIME CUSTOMER BAD SERVICE AND THE FEEDBACK SUCKS!!!!!! I took out a cellphone contact with telkom in early March 2020 before the lockdown started I took the most basic package you could ever find took out insurance as well got signed up at Canal Walks Branch requested debit date was for the 5th of every month when I specifically told the agent I get paid on the last day of every month she said no worries Mam the 5th would then be sufficient for you I then get my first invoice and a text from telkom saying that I would need to pay my outstanding amount which was a pro rata'd amount which I was okay with I could not understand why firstly she took down the wrong debit date for the 29th when I specifically said the 5th I then disputed the rejection fees for the wrong debit date I never chose at the Canal Walk branch again the agent who then assisted me then sent our dispute to the wrong department which was "Landline" instead of billing my partner and I then took out a broadband package month to month contract due to the lockdown and we now had to start to work from home we however requested for our debits to go off on one date again including my insurance I then had to pay a rejection fee again we disputed that and was told my an agent over the phone that we would be credited the amounts back for this month's bill and our bill would be reduced so my bill last month was almost R2300 basically I'm paying for my mobile that Costs me R299 pm and Broadband 499 which is supposed to only cost me less than R900 a month my account was almost handed over to your creditors department because I missed one payment which was not my fault due to an incorrect debit date done by YOUR AGENTS IN STORE!!!! I was told that I need to pay the almost R2300 in full if I didn't I would be handed over or my accounts would be suspended I then paid my account was told I would be credited back I still see no credits on my invoice and I'm still being overcharged on my current invoice for this month's bill where are my CREDITS??? ACTUALLY MY MONEY I PAID IN FULL FOR SOMETHING I DID NOT DO!!! IT'S LITERALLY ONLY BEEN MY 3RD MONTH WITH YOU GUYS AND ALREADY GIVING ME SO MANY PROBLEMS I WOULD NEVER EVER RECOMMEND OR REFER AND FAMILY OR FRIENDS TO SIGN UP WITH TELKOM YOU GUYS ARE ROBBING YOUR CUSTOMERS AND I'M VERY UNHAPPY. I'm unable to get hold of the billing department on the phone I can't do billing in store I have to call and wait for over an hour on the line to actually speak to someone PATHETIC!!!!??!