Telkom is the worst in the country

Hi<br> <br> My name is Siphamandla Innocent Mazibuko and I have a R999 a month unlimited line from Telkom mobile. I paid an amount of R4000 on 12th of March 2016 even though my bill came to R3850. Still Telkom suspends my line on 15th March. Unbelievable. When I call the callcentre they say it was due to a mistake and I am not the only one with the problem and they have escalated the matter. What is this escalation story ? I must have spoken to 15 different agents from then and everyone seems to be ESCALATING my case. And now they tell me that they are having a back log in unsuspending the lines so the technicians are woking on it. How on earth can it take 5 days to unsuspend a line which was not supposed to be suspended in the first place. I wanted to speak to the manager and lo and behold I am told they are busy. What are they busy doing that they cant speak to customers which is their job ? All I know is all these agents are lying. They dont know what they are talking. I am really very very disappointed with their attitude. I am contemplating switching to Vodacom now. This is unreal. I had heard about the callous attitude of Telkom but to be experiencing it is something else<br> <br> Innocent