Telkom is the worst fiber service provider

Good day. Telkom suspended my account, Monday 20 November 2023. When I made a turn at the branch to determine why they confirmed they made a mistake. They informed me that it will take 3 days to activate my account. It was their mistake and now I have to suffer. Due to studies I was in urgent need of wi-fi acces. I decided to call the 10210 number to try and speed up the process. A very nice lady assisted me and said she will escalate the matter. I received a message this morning stating the call was closed only to realise when I got home that my account is still suspended. I phoned the 10210 number again and this time the lady mentioned that I owe R2300. When I explained to her that I do not owe them anything because the contract was only signed the beginning of November she said sorry and a few minutes later she confirmed the account is active again. I had to phone 10210 again. This time to speak to a technician because we needed support with the reset of our password. After about 30 minutes the guy recommend we switch the power off of the router for 10 minutes and then try again because we could not succeed in getting internet connection. When I tried again after 10 minutes there was still no internet connection. I phoned 10210 once more whereby the technician informed me that my account is suspended and therefore she cannot help me. I wanted to phone the billing department again whereby they informed me that the billing department is only available tomorrow morning again. Another night without wi-fi connection. This is the worst service I have ever received from a Service Provider. I am not interested in this level of service. Paying for no connection and nobody at the branch willing to walk the extra mile. It is still Telkom who made the mistake and not me!!!