telkom is the worst ever

Ordered a telkom contract after canceling a deal with web africa in july wich i have to say was mistake i will regret forever.. until today telkom has not yet installed dsl. For the past few weeks everyday i see their contractors updating fibre in the upperclass areas. This is not right at all.. to me honestly it doesnt feel as if im a customer of telkom.. if i dont ask for any updates i dont get any response.. months has gone by and im still left with nothing .

I refuse to wait another pathetic day for these ******s to play with me as if im part of their jungle games, Should there actualy be somebody who cares enough about the customers of this mediocre isp n feel they should assist me (wich i honestly doubt there is) Feel free to contact me.

This is a quick run down of my telkom experience.. wich i for some reason expected to be a hapi/ smooth exp.

[08/08, 18:25] E.D: Hi..its been 6 working days..and i havent heard anything from you guys yet n would like to follow up on the progress [08/08, 18:27] Telkom (Shan): Hi. There has been a delay due to Telkom doing a stock take from the 2nd to the 6th August. We should hqve feedback by Thursday [08/08, 18:30] E.D: Ok please keep us posted [08/08, 18:31] E.D: Thanku [08/08, 18:31] Telkom (Shan): Will do [08/08, 18:32] E.D: ? [08/16, 14:23] E.D: If i deposit by tomorow..when wil instalation be [08/16, 14:24] E.D: Taking into concideration today being the 12th working day [08/16, 14:24] Telkom (Shan): It usally takes betweek 2 and 3 days to interface and i can then experdite the installation. May i ask your name please [08/16, 14:31] Telkom (Shan): Ok. So did i cover your concerns [08/16, 14:33] E.D: Yes. for now. Thank u [08/16, 14:33] Telkom (Shan): ? ok. Did you receive notification [08/16, 14:35] E.D: To get clarification..by 2 to 3 meaning that if no instalation has hapened by this coming monday.. u will then execute all posible expedition [08/16, 14:36] E.D: 2 to 3 days* [08/16, 14:37] Telkom (Shan): By Wed to be honest [08/16, 14:40] E.D: To be honest i was going to sign a month to month with web africa the 80 gb deal.. then i saw ur 4mbs speed n thort id take it instead as i need it to get my work updated ..i need this to have hapened like yesterday. Im going to have patients until wednesday please dont dissapoint again [08/16, 14:48] Telkom (Shan): ? [08/23, 14:08] E.D: Hi.. the biz africa guy was here now.. he did not install the lines saying theres no infrastructure.. the house oposite me has got telkom n i see everyone on my side of the street has lines coming from the other side of the road [08/23, 14:13] Telkom (Shan): I will look into this tomorrow. It will only reflect on our systems then. [08/23, 14:15] E.D: Ok pls sort this out [08/23, 14:41] Telkom (Shan): Biz afrika are contractors This will go to our cables division. Internal and they will sort it out. [08/23, 14:48] E.D: Ok when wil this be [08/23, 14:52] Telkom (Shan): I will be lying if i give you a time line. I will have to follow up once the order is returned [08/24, 06:20] E.D: This is very dissapointing...my application was done in July and we are in the 2nd last week of Aug and still no internet...where can i complain or rate Telkom's service [08/25, 11:28] E.D: Im not getting any updates from u if im not asking for it.. please i only have so much patients when it comes to poor service n im really really trying my best here [08/30, 09:14] E.D: Morning. Whats hapening [08/30, 09:41] Telkom (Shan): Will follow up and let you know [08/30, 14:02] Telkom (Shan): Cable problem has been resolved. Order needs to be sent back to us to atrange appointment. [08/30, 14:03] E.D: So by when will they be installing? [08/30, 14:05] Telkom (Shan): As soon as we get the order backi will schedual an appointment. I will try for before wednesday next week. [08/30, 14:05] E.D: Wow [08/30, 14:06] Telkom (Shan): Sorry. I would rather not make false promises. I will push for sooner [08/30, 14:08] E.D: K [09/07, 11:54] E.D: When are u planning on installing the lines over here [09/07, 11:55] E.D: I see you guys are busy updating fibre in the upperclass areas here for the past weeks wich tells me u wont have time to come around here [09/07, 11:57] E.D: Ur lies? u can save em. Not intrested. Just the exact date would be appretiated [09/08, 09:56] E.D: ?????????????