Telkom is the worst ever!

Telkom has the worst service ever. Their promises means nothing. They want their monthly premiums but can't deliver basic services. They exploit customers because there is no competition. My outside telkom line was damaged in a wind storm close to a month ago and since logging numerous calls still nothing has happened. My internet does not work. They first said it was the modem and I took it to one of their branches to check it out and there was nothing faulty with the modem. After getting nowhere I officially logged the fault on 28 December 2015. After dealing every day with someone different from Unathi, Nele, Nomvula, Spumelele, Dan, Nozipa, Lukanja, Sisanda. Every day they promised that someone will come and fix the outside line. My reference number is 637CTK281215 and my escalation number is 804806. My phone number is ***. This is ridiculous. I am paying close to a R1000 for a service that I can't use. Daily I need to spend money on data charges because I need to work from home. Also all calls to Telkom is over 20 minutes due to the long wait each time. The service at Telkom is bad.