Telkom is the worst!

I requested for a Telkom sales consultant to call me because I needed a pocket router, indeed they called I told them I wanted a pocket router month-to-month contract but she gave me a fiber month-to-month contract I only found out on the day of the delivery when the technician tells me they are not giving me a pocket router but installing fiber. Got the shock of my life and I explained to the guy that I already have fiber in my house hence why I asked for a pocket router cause I need it when I step out of the house. He then said he would cancel the order on his side, I should also cancel on my side.

Fast forward I spent +4 hours, R330 airtime trying to cancel the order being tossed around like a ball, every department saying I’m in the wrong department they don’t cancel they do not have that power. They kept transferring me to the next department to the point where I became a regular cause I’d speak to the same people I already spoke with. It was such a frustrating experience and I don’t wish that on anybody.

The only way I got their attention was through X(Twitter) and I asked for a refund since I was already over their services. Did they not try to deny the whole thing asking if I’m sure I took the contract with Telkom maybe it was a **** site. That offended me because that was disrespectful implying I can’t tell a real site, well I sent them screenshots of their Number that called me and communication via email with them with proof of payment and they couldn’t deny it further. They told me they would refund me and they have escalated the matter to their team. With that being said I’ve been asking for my refund for over a month they keep telling me to send Proof Of Payment. I’ve sent POP and Bank Statements over 3 times and they’re still asking me to send them. I’m so exhausted with these people.