Telkom is the worst company to have your internet through

Telkom is the worst company to have your internet through, almost every month the line/ internet is down and it takes them forever to come out and repair the line. It has been more then 2 weeks since I logged an URGENT fault with them and nothing has been done I have contacted them numerous amount of times and they say that their technicians are all over it. There was a Telkom technician here on the weekend to fix our neighbors line and in order for him to do so he needed to come through my yard, he didn’t even bother to fix my line after I had told him that our line was down too, I had given him the landline number as well as the reference number of the fault that was lodged. I also got into contact with one of the consultants from Telkom who told me about the integrated SIM card for when the line is down. I went to my nearest Telkom store to get this sim card, however this SIM card isn’t connecting to the internet so I got online and told the consultant of the issue at hand, consultant didn’t give me anything information to assist with the problem so I went into the Telkom store once again to try resolve the problem - the consultant then informed me that I needed to talk to the support team which doesn’t work on weekends. I phoned today and sat on hold for more then 30mins and didn’t even get to speak to a consultant to assist with the issue.

Telkom never hesitates to take your money, but when you are in need of the service that you pay for they aren’t there to assist, I will be moving companies I am disgusted with the service that is provided to loyal customers.