TELKOM IS THE WORST COMPANY TO DEAL WITH EVER

Last year October I app**** for a uncapped wifi router plan from Telkom, I was informed I didn’t qualify for one would I mind taking the uncapped ADSL line instead to which I agreed. I was then told they would inform me when I would need to make the payment as a deposit to get the whole process rolling. I was then given a ref number in the beginning of November about the 13th or 14th to which the payment would have to be made to get the deposit noticed and I used that ref number but the bank would not accept the number for some or other reason. Which then had me phoning Telkom back to tell them the ref number was not working. They in turn told me to phone the department who would be able to help me (sorry I don’t have all the numbers with me) I was then given a different ref number to use so I used the ref number I was given and the name on the payment popped out as Telkom SA Ltd as you can see in the attachment attached. The payment was successful and I even have a capitec ref number stating the payment was sent. But still I had no answer from Telkom regarding the ADSL line or the payment. I then kept on getting messages stating the deposit needed to be made so that the process could continue. I phoned on more than one occasion stating that I had made a payment and they need to find out where my money is. I was then so far irritable I contacted other departments hoping that someone would be able to help me because how does R 700.00 just disappear like that. I then started speaking to Elize as you will notice below in this email and she tried to help me the best way she could but even she could not find where my payment was. She advised me to recall the payment from my bank which I did. Then make another payment of R 700.00 using the payment method I use when paying my wifi router plan I already have with Telkom then she would move the payment for me to the department that needed the deposit. So the 27.11.2018 I made another payment for R 700.00. I had to make this fast as my son was starting home schooling in January and I desperately needed the internet connection or he wouldn’t be able to attend school this year. So low and behold once again the payment was not reflecting not even on my own account. no one could find the second payment I had made and so I recalled the payment again from my bank and I cancelled the order with Telkom. I don’t understand how R 1400.00 can go missing when it is paid into Telkom’s account. Did no one see two payments of R 700.00 each just laying somewhere and wonder why?