Telkom is the worst and rudest provider known to man, They are NOT client centric - Have a read to see what they have done!

To whom it may concern,

We have recently decided to move to Cape Town from Malmesbury, the move will be taking place on the 1st December 2018.

We have submitted the form to Telkom in order for them to move our Uncapped 10meg ADSL package. Shortly after we received an sms confirming that Telkom has double deducted from our account but they will refund the incorrect deducted amount ( R800).

We have therefore spent hours and hours on the line to try and talk to a competent individual at Telkom in order to move the line, sadly we are yet to find such an individual since they don't know how to deal with their mistake! They have concluded that they have refunded the R800 + the actual monthly debit by mistake, this is, however, a fallacy from Telkom. We have sent all the bank statement confirming that they only refunded the R800 that was taken by mistake. The lady that we spoke to was aggressive and brash, she indicated that it is not her problem and that we need to transfer R800 into the Telkom bank account now and reclaim this after they have looked into the mistake, before they will transfer the line, this was done yesterday via a swift payment and proof of payment was sent to Telkom

Last night they cut of WIFI of and said it is because we now owe money to Telkom and until this is resolved they can't assist, We indicated that Telkom made the mistake, they did not pay the R1600 over into our account and that we have provided all the necessary information We contacted Telkom this morning asking politely to please move our line, now we have been told to pay an additional R360 to reactivate the line since it was blocked!!!

We have transferred the R360 this morning. We tried to talk to a manager this morning but the lady on the line said we can't help you pay and go away and slammed the phone down on us.

So Telkom makes a mistake, takes an additional R800 one month and say we are going to need another R800 and R360 to activate your line and then move it. Please, note that none of the above fees relate to the actual debit order owed to Telkom this is all additional due to their stupidity and lack of caring.

I am at my wits end with them, Telkom I would move to a different provider ASAP but I still have a 12-month contract with you. How can you guys honestly say that you are abiding by the treating customers fairly act??? I have spent so time looking at Telkom's track record with clients on Hello Peter, how are they still able to work as a provider – Calling them mediocre is a compliment of note, one could even argue that they are ******!

I know some automated response will say we will contact you shortly to get this matter resolved but it never happens. I will be righting all the responses from Telkom on to this link.