Telkom is the worst and most frustrating company I have ever dealt with in my entire life!!!

I took a cellphone with Telkom in 2020, it is a 3 years contract. In Aug 2023, I had to miss my cellphone payment, because I was going through financial difficulties. I called Telkom and asked them if they could assist me with a payment holiday and they refused. They told me that in September 2023, I will get double debited and penalized for an additional R200, for missing my debit. And this was the first time that I had missed my debit order payment.

In September 2023, i knew i was liable to pay all those amounts all together, however, Telkom debited my account on the 22/09/2023 at 19h30, and my salary was not paid into my account at this point. For not having sufficient funds in my account, my bank billed me an additional R147. On 23/09/2023, I called the Telkom contact centre and explained to the consultant that I have the money to pay this account, can she send me the banking details? And she did send me the details on sms. I did the EFT and was waiting for the account to be un suspended. During the week my phone line was still suspended, when I called again, they told me it will take another day or two to come right. On 28/09/2023, I called the contact centre again, and a lady consultant said to me that the consultant from the 23/09/2023, sent me the incorrect details and that the money that I paid is now gone to another account. She asked me to send an email and gave me another reference number to add on my email so that they can allocate the money accordingly. On Friday (29/09/2023), I sent the email, asked them to get this sorted out immediately, because it was their consultant that gave me the incorrect details in the first place. I called the contact centre about 3pm , they told me the turn around time is 24 hours. I asked to speak to a Manager, and they never let me speak to one, they said the Manager is busy with another escalation, they will get them to call me back. I never received that call.

Then on the same night (29/09/2023), my bank sent me a sms to show me that Telkom tried debiting my account again, and there is another additional payment that I have to now pay the bank of R147 for not having the money in my account. I called the contact centre again, explained everything to the consultant and she tells me that the turn around time is now 72 hours. And there is nothing she can do, I asked her to escalate this matter to a supervisor or manager, and she tells me that there are no superiors working at this time. I pleaded with her to atleast log tickets with the different departments to prioritize this matter as urgent or to stop debiting my account, but all she told me was that she couldnt assist me, I will have to wait.

I am absolutely frustrated with the service that I have been experiencing with telkom. Their agents do the wrong, and we as customers have to suffer, Their agents are not helpful at all. They forgetting that it is the customers that makes a company like Telkom run as well as pay their salaries.

I will never buy anything from telkom ever again, because when it comes to them selling you the item, then they are very good, but their services after that are pathetic.

I want this matter to be escalated to the highest management . And I want my R147 X 2 to be paid back into my account immediately, You cannot be billing me for something that is your error.

My advise to all customers out there, DO NOT buy anything from Telkom again. Its the most cruel, useless company , I have ever dealt with. And they have a dont care attitude

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