TELKOM IS THE WORST AND I WILL NEVER RECOMMEND THIS COMPANY !! READ THIS !!!

For the past few days i have been trying to sort out an issue related to my contract with Telkom. After numerous phone calls and numerous emails i feel like my query still remains unsolved. I was told I need to go to the Police station to get an affidavit and a certified copy of my ID, which then later was told is no longer necessary. I wasted my time waiting in a line to get all this information for a so called investigation and **** to be done on my account. When i Upgraded my contract last year May (10/05/2020) i upgraded to a Samsung S20+ and I received a sim card with the phone. Every time i upgrade i have never used the sim provided to me because I have had the same number for many years. All of a sudden i get an invoice for the month of April to the amount of R3796.00 and when i phoned in to query it i heard 3 different stories as to why my account was that high. First call I was told that they can see two add on devices on my account which is why the total was that high even though I am not aware of these devices. Second story I was told that no the sim card had a spend limit of R1500.00 and that I have used the spend limit ( Even though that simcard has never been used) Third time I was told that it was because my payments were rejected and that it was clearly a mistake. But last month .. May 2021 I was debited twice by Telkom. The first debit order was for the Amount of R2277.60 on the 21st of May and the second debit order was for R1518.14 on the 22nd of May which totals to R3796.00 bare in mind that my contract is only R949.00 every month and has been that for one whole year till April and May. I find it so frustrating because I always have enough money in my account for all my debit orders to go off and the rest of my salary I would transfer to my other account so last month because of Telkom's MISTAKE I also defaulted on my fibre payment which is R1860.00 every month. So now I have to pay for that rejection fee as well!! I would advise everyone to steer clear of Telkom as this is by far the worst company every and they will have a better chance with other service providers. The service from this company is the worst I have ever experienced!

Once my contract is over i would be sure to never use this company again! I WAS a LOYAL customer for many years but enough is ENOUGH! This company messes with peoples credit history as well as peoples money and finances!

I AM STILL WAITING FOR THIS REFUND of R2847.00!!!!