Telkom is the worst ADSL Provider

I app**** fro telkom adsl in June 2018 and from the inception they created 2 accounts and billed me on both accounts ive been trying to cancel the wrong account which i wasnt using and have the funds credited to the one i am using for the past 6 months, its been escalated 3 times apparently, I have atleast 6 references and 9 cases Its currently escalated once more to the supervisors and since the 8th November 2018 my line has been off with no feedback or progress