Telkom is the worst!

I cancelled my adsl line in May 2024.

We cancelled our Telkom adsl line in May in store at the Rustenburg branch. The person who helped me never cancelled the account

Im am still getting billed for months now, every single person in Telkom that I have been dealing with is giving me a different answer to my query. Numerous emails and calls throughout months, but yet nobody is resolving this issue. Its like they just don't care

Query nrs when I phone back is not even related to my case, there are so many versions of what the policy is regarding the adsl lines.

It's now at a point where the account is handed over to lawyers and they want to blacklist my name for a telkom problem. So every single person I spoke to at Telkom has acknowledged that it's a problem at their side, but yet nobody is resolving the issue. This case has escalated 4 times since September, still nobody gets back to me.

I'm honestly at a point that I'm not sure what to do anymore cause as it's still not being resolved.

It's the worst service I ever had. You can't speak to a manager and nobody gets back to you with any answers.