Telkom is the worst

We have had the misfortune of dealing with Telkom. Our phone line has not been working for over a year. Calling Telkom is one of the most futile acts because we cannot call them from the landline so we must use our cellphones and then spend over an hour waiting to speak to an operator. This is disgusting! My partner (the account holder) and I have tried everything to get technicians to come here. We've even approached technicians driving around to ask what can we do. If Telkom did not have the monopoly on landlines (and by extension South African internet) we would've tried another company.