Telkom is the worst

I'm very irritated with Telkom I have a few contracts with them and was debited on the 01/02/2023 today I get a notification that I was debited again when I phone them they can't tell me what's going on and the agent says I need to wait for the Debits to credit in telkoms account first then I need to send proof of them taking my money before they can do anything else