TELKOM IS THE WORST

TELKOM is the worst network in South Africa. I will never recommend this brand and I regret the day I took contracts with them. I upgraded my contract a few months ago but was never informed that I would lose out on some of my previous contract benefits such as minutes. My query began on the 2nd April and it still hasn't been resolved (today being the 27th). Every time I call them I somehow manage to get 'disconnected' while being on hold for a manager, even after they have all my details. Then I call again and I ask to speak to the person I was dealing with and they cannot connect me so then I proceed to tell the entire situation again and then get cut off again. I received a text message saying the case was resolved, when nothing has changed. I have been calling every week from the beginning of the month and no one seems to know what on earth is going on there. Luckily for me I have all my recordings and dates of my conversations with this pathetic brand. I definitely will be pursuing this further. How can I be paying more for a contract when I am receiving less benefits? I am so tired of this company and I regret the day I took a contract with them. I will never recommend this brand and I will never take another contract with them. My cellphone contract ends in a few months and I cannot wait to rid myself of this company.