Telkom is the worst

I have been trying for the last 4 months to cancel my Telekom line. I have phoned them, I have emailed, I have sent them messages on there website. All of these efforts were unhelpful. Meanwhile, they have been charging me for a service that I am not using. Finally, I spent 45min in a Telkom office where I finally was able to get hold of an account that they haven’t been sending for the sum of almost R1000, now I can’t cancel anything until I pay it. Why must I pay that amount for an *********** service? I am not even living in that house and no one has used the line for 4 months, I am so annoyed and I would like someone to explain why this is fair? I don’t mind paying a cancellation fee but R1000??? The lady that dealt with yesterday was amazing, so it wouldn’t be fair to get cross with people on the ground, they are only doing their job. Telkom really needs to up their game, I personally don’t want anything to do with them again. I highly recommend that no one ever use there service because they are terrible, communication is definitely not their strong point, ironic?