CM
Chandene M
1 reviews | Active since Sept 2018
07 Sept 2018, 15:14
Telkom is the WORST!!!!!!!
Since the 24th of February I have not had WI-FI. I have been in the store countless times, they can't help me. I've sat on the phone for hours, they can't help me. Yet they keep billing me. Last month I paid R2500 into the account for a service I don't have so that they can unblock my account and they payment they couldn't find! I sent through the Proof of Payment and they put a dispute on my account which should take 7 working days. Its been almost 14 working days now and not a single call!!! I cannot continue to keep paying and paying for a service I do not have for 7 months now. I'm tired of you Telkom. You have the WORST SERVICE!! *****ing my money and can't even install my WIFI! I cannot cope anymore.
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
10 Sept 2018, 10:54Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
Telkom's reply10 Sept 2018, 10:54
Official
Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,