Telkom is the worst!!!

I am so sick and tired of the bad service I get from Telkom. On the 13th of June 2018 I noticed my internet was offline the morning when I left for work. I didnt report it since I only returned home late that night. The following morning on the 14th, I reported it. I was informed that there was a cable fault in my area and it would be resolved soon. Since I use internet for work and studies, I was quite adamant about when it would be resolved. I called just about everyday for two weeks to find out if there is any update. From the first day they promised me an sms with reference number and that a technician would call me with details but not once did that happen. Since I need internet everyday and was forced to buy data bundles from Vodacom of the value of R1000. Not to mention the airtime I used to call Telkom and then holding on for half an hour each time. Maybe another R1000 After my line was finally restored on the 29th of June, without any communication during the entire period from telkom, the internet was still interupted constantly. I tried calling to report the faulty line but there was NO answer for more than a week and it cost me another R500 in Airtime to hold on. I then just gave up because your service is so bad its SHOCKING. Finally on the 11th of July I received an sms stating that I will be credited for the interrupted period. Today I come home from holiday to find my internet is disconnected because of non payment. I never received a statement nor credit since May, when I call Telkom they say I owe R1700. It cost me another R50 to hold on to speak to the billing department and never recieved any answer. In total my expenses was far more than R2000 due to your neglegence and then you have the nerve to cut my line. Not to mention the fact that I missed half my online course due the lack of internet.

I expect you to URGENTLY restore my line and credit me for AT LEAST the full month of June. Please respond urgently!!!