Telkom is the worst.

It has now been almost a week and i still cannot get through to Telkom to see what the problem is. My internet connection and phone line went down last week. I tried calling in from my cell as i obviously dont have a landline. I held on for 30 mins. No answer. I then phoned again the next day. I held on for an HOUR. still no answer. Out of desperation i logged a sms fault. What a joke. No contact. I decided to into a telkom store to get this sorted. And was advised as i logged a sms fault they cannot help. R U SERIOUS??? that was friday. Its now monday, i tried phoning again tonight again 30 mins and no answer. 8 pm. So now my question is. I pay for a service i dont get. U r very very to send me sms to \remind me"my payment is due. And i always pay on time. But for what exactly? Am i going to be refunded for my 2 hour phone calls or for the fact that i did not have internet for a week. Oh no"