AB
Anjelica B

1 reviews | Active since Oct 2015

11 Nov 2019, 01:02

Telkom is the worst

Telkom's quality of service is really going down the drain as of late. I usually buy a few gigs at the end of every month to tide me over for the month, and last month was no different. Usually, when you buy data, you get the same amount as night time data, which is quite convenient. Except, its now 11 days into the new month, my day time data is finished, but my night time data is still completely intact - which cannot be, because if I do any downloads, they are only done after 1AM to save my anytime data. So I called the customer service line, and Mpho (the agent who helped me) informed me that apparently night time data only kicks in if you turn your phone off and on after 12. This has never been communicated to the customers, and I have never had to do it before, so I was quite upset. My only conclusion for Telkom not making this information widely known is that they are a bunch of ****** who want customers to use their daytime data up while keeping an illusion of "night time data", so they have to buy more.

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