Telkom is the pits!

After some challenges with Telkom I decided to close my account with them. My final bill was overstated and I paid this in error. The credited me for the difference, but to get this refunded is a nightmare. I have about 7 open case numbers, 5 Twitter promises to resolve it and so much correspondence dating back to April trying to get my money refunded. No one is responsible, it is always some other departments issue. If I was late in paying my bill my device is disconnected and interest charged on my account. But when they don’t pay your money back, nothing happens. We should be paid interest on your balance to. Maybe then they will react. Shocking as always.