Telkom is the pits

Telekom is the pits!!! I called telkom on the 8th of June to cancel my fibre. I was reffered to the self service option to give a 30 days notice. I was sent a email where I was informed that Telkom will call me in 2-7 days to process the cancelation. Today marks 21 days since the request and to date I have not received any response. The number provided on confirmation of cancelation request does not work. It is a dead line. This morning I received an email to inform me that they are unable to process the cancelation. I am not even on contract anymore. I have spent the whole morning on the phone with Telkom being transfered from pillar to post to dead lines. Each person I get through to cannot assist and sends me somewhere else. I have never in my life seen such atrocious non existent service.