Telkom is the pits!

<p>Where does one start with this bunch and what words does one use!! We have had endless issues trying to actually get money back from them. Telkom have been billing us for a DSL line and a Fibre line for nearly 10 months now. The DSL line should have been cancelled when the Fibre line became active, however this was not done. We then get a bill from them saying we are in arrears and went out on a mission to find out how this was possible. This is when we determined that they actually owe us money for the last 10 months double billing. So now, where does one start? After about 10 - 15 calls to various departments and basically just being shunted around, we still have no outcome and no refund of the double billing. Next up, we get their legal department calling us and smsing to say that they are handing us over! I urge Telkom to hand us over, considering that they in fact owe us money. Would interetesing to see the outcome of that! The audacity of Telkom. Wonder what they would do if some top legal firm took them on! People out there, consider your options before applying to Telkom and most importantly check your bill as it will become a fight to try and get your money back, if you ever do. The most impossible thing to accomplish is getting someone on the line who will in fact sort out the problem, they just send you in various different directions! Absolutely useless. The fibre to our home is also certainly not BOLT Speed as they constantly advertise and a complete waste of time, there are better providers out there, just do your research. We are hopeful that there will be an outcome and that we will eventually get all our money back and will constantly keep calling until someone actually does something. Not sure what their staff do all day!!! </p>