Telkom is the definition of disgusting service

<p>Each and every month i need to log a complaint on hello peter cause of Telkom and its incompitancy i dont know how many times iv explained my self with Telkom its like talking to a wall dealing with telkom is hell team leaders are confused call centre agents sound as if they just got out of traning about a week ago they know nothing service Representatives make empty promises iv spoken to diffrent team leaders and service Representatives with a problem that was caused by telkom firstly i requested a debit order upon me activating my account gave all the information but that wasnt done for 8 to 9 months that gave me a bad credit record cause of telkoms incompitancy just when i think things will be better i get a call from the service representative by the Name of Mpho Mogotsi tells me sorry for the inconvinace how about we make a payment arragement for you to pay the outstanding amount in a period of 4 months but i first need to pay atleast 40% of the amount owing and she will have my services reocnnected an hour later i make the payment services are put back on im happy and i feel releaved that my problems are sorted out next thing you know services are suspended again only to be told that payment arragement doesnt mean you wont be disconnected why didnt Mpho mention this to me? Ok not a problem i call the call centre lady assisting me hangs up the call on me cause i requested to speak to her Team leader i call back again with my own airtime spent about R45 that Telkom wont pay for this time to speak to another lady she told me that she wont beable to reconnect the account untill full payment reflects on account ok i totally understand then requested to her Team leader by the Name Yondela Mpahlwa that was very Rude and didnt even want to listen to what i was saying was raising her voice towards me gave me an attitude then i asked Yondela to please put me though to her Manager again with a attitude told me No you cant speal to my manager cause shes in a meeting then i asked for her mangers Nameand requested for her manager to call me back she said she will and i never got a call back logged a complain on hello peter for like the 4th or 5th time cause i know any conversation or interaction i have with telkom is gaurenteed poor service no debait about it then i get another call from another lady from service representative tells me that i need to pay the full amount to have my services reconnected i then ask her so as soon as i make a payment do i need to wait 48 hours first for the payment to reflect she responded to me and said No once you ae made payment you can email the proof of payment services will be reconnected same day i then asked now seeing that its telkoms fault im in this situation she then says that intrest charged will be credited on the account i then made a payment called the call centre agent couldnt assist me spoke to her team leader and he was helpful i sent him the proof of payment services were reconnected but know all of a sudden im now owing telkom R647.28 how is that possible when my tellkom line is only R205 and till today iv never recived a statmetn from telkom </p>