Telkom is the biggest hoax around

In November, i was contacted by Jackie Phillips who advised Telkom is phasing out ADSL and offered me a fibre package, I was very hesitant to take this but she kept calling me for this deal. Eventually i gave in and signed up. By 13 December the fibre line was installed and router delivered, we then switched over. On 23 December 2019 we no longer had internet. When I called Telkom, then had no record of fibre on my account. I then went away on holiday and a week later there was still no internet, and telkom still only saw ADSL. Eventually 2 days later and after many calls to Telkom and promises from supposed manager that they would call me back - i switched my ADSL router back on as this is the only thing which made sense to me, and it worked. I called Telkom and even have an email from Jackie Phillips confirming that the fibre line will not be activated as i advised i want nothing to do with Telkom, she advised dont worry, call me if they activate it - which i did but she obviously doesnt care because in her mind the deal is done. I confirmed with telkom consultants that the fibre wont be activated. I advised them i am cancelling all products with telkom as at this time according to them the fibre is not active. On 9 January 2020 i called billing department who advised i can cancel online, which i did. on 10 Feb i received my statement and alas, i am billed for ADSL and fibre - who uses fibre and adsl in the same household, really? i didnt once switch on the fibre router, so how they did this beats me. I call again just to hear telkom cancelled my cancellation. I spoke with Xolelwa who assured me i only need to pay R849 and the dispute will be logged ***7 and this will be resolved in 7 working days. 17 FEb i called again to cancel my ADSL line and was told 7 days have not passed for dispute. Today 26 FEb i call again and now the TAT has chnged to 14 days!!!!! I spoke with Nosipho who is a supposed supervisor and she says she will go the department dealing with my dispute - she leaves me on mute for more than an hour. eventually i call back and speak to another supposed supervisor (rude as well) Junita and she advised nosipho is on another call. so she was on a call all this time? Junita obviously more irate than me the client, tells me fibre is cancelled, but its not. and assures me i will not be billed for the fibre, but she cant confirm its definitely cancelled. I am so sick and tired of all this telkom consultants and supposed supervisors. please send your people on Client experience training, accountability cannot be taught unfortunately. can someone from telkom please call me back. I am suing telkom if my name is blacklisted for something i did not want!