Telkom is the ABSOLUTE WORST!

I placed an online order on 27 Oct for a new device and contract. A telkom consultant phoned 29 Oct to confirm and verify all my details. She said that it would take 5 - 7 working days for my parcel to arrive. Since then I haven’t received any form of reference or tracking number. I have tried phoning them numerous times with no success. I have send messeges on their Facebook page asking for assistance and explaining my problem as well as send an email. Not even ONE reply. To make the matter worse, the debit order already went off without me even having any sort of reassurance as to where my parcel is located or if it is on its way. They advertise everywhere about how amazing their deals are and how you can just ask if you encounter any sort of problem, but it seems as if no one is capable of doing what they claim. I have never had this much trouble with a network provider, Telkom is the ABSOLUTE WORST!