Telkom is the absolute WORSE!!! Very APPALLING SERVICE!!!

I called the the telkom call centre on 09 May 2021 because I had a query I wanted to voice via email. The consultant I spoke to advise me there is no email address available and I should log a query on the website. I logged the query on the website on the same day and sent an email to ***. Up until this very moment, I have received ABSOLUTELY ZERO response whatsoever but on the 15 May 2021 I receive a ****** email saying a recent query I log has been resolved!!! How on this green earth do you resolve a query without communicating with me?!!! No sms, no phonecall, no email, NOTHING!!! This is very concerning that Telkom is able to resolve queries without contacting customers. They must be some sort of higher being if they able to do this!!! PLEASE TELL ME HOW THIS IS POSSIBLE TELKOM???!!!