Telkom is TERRIBLE

Telkom have no idea about customer service. They don't care about their customers. I had 2 business accounts with Telkom. In Aug 2019 Telkom sent an SMS that after constant cable theft, they will not be replacing the fixed lines again. An alternative will be offered shortly.

The alternative was never offered. As a result, I had the 3 numbers from the one business account ported to another VOiP company. The new company is a blessing to work with. Have the cost of Telkom and no issues. If there are issues they are resolved immediately.

In October 2019 I sent an email requesting Telkom to cancel the 3 numbers on that specific business account. The numbers were cancelled early in November, however Telkom cancelled my other business account line as well.

In the email, the specific numbers which were to be cancelled were mentioned individually.

When I phoned to complain again on Friday 22 Nov 2019,the agent told me I must pay a re installation and connection fee. I refused as this was Telkoms fault not mine. After arguing on the phone, the Telkom agent said he would email his manager who could sort this out. I asked to be CC'd in the email, which was refused. I asked for a reference number which was also refused.

Till now, I still haven't heard from Telkom. I'm sitting without a phone for 3 weeks now at no fault of my own. Totally unacceptable