Telkom is terrible

I ( my mum )was called by Telkom thousand times a day to change from adls to fibre which eventually I did as they said it's Telkom etc.i was informed by the call centre agent a female that I would b paying R700 with internet and landline . The bill came this month and it's R 900 plus I was not informed about all this.i was not even informed that a 3rd party would be installing the fibre ,nor that they would b digging and damaging my property.i have called the call centre numerous times and asked for the manager to call me from September,I am still waiting.This is pathetic Telkom is terrible .I will not be paying until I get what I was told and not be paying for things that I was not told about Telkom just pull out all my voice recording from September.