Telkom is terrible

I didn't have no Internet service as well as my lines being dead for almost a month,even through all of this I logged a fault on the 8th they provided me with one day service and then logged another fault on the 21st come to find out that lines has been ****** from my area and will not be replaced and I need to switch to wireless.so I agreed with the consultant and expecting them to take things to task when I called again on the 28th I get no response besides an sms with an reference number,to better it off they charge me a full premium for a month which I haven't received service...I expected less from telkom but now this is gone to far.I expect to get a call back to assist me and if not I will cancel this policy!!!.my contact number is ********** 358.