telkom is terrible

after applying for a telkom adsl line i got told to make a deposit of R700 i did as such at a store the consultant told me within 7 to 14 days they will install fine no problem today i phone to find out what is happening since they have not contacted me only to find out from the sales represetative that they took it upon themselves to cancell my order as the copper cabling has been ****** and will not be replaced i need to take a differant option or accounts will refund this is a load of **** as why would you sell me adsl if it is not available for me to get and why would telkom not inform me themselves that i need a refund i want 1 of 2 things 1 my money back as in asap i give telkom 3 days or 2 i want the service installed it is not my fault you are not adiquite at your jobs i am waiting give me a call